Help center

We’re here to help you with any inquiries you may have. Find the information you need below or get in touch with us.

Welcome to the Help Center. Find answers to common questions about orders, shipping, returns, accounts, and sponsorships. If you need assistance, our support team is here to help.

Account

You’re welcome to shop as a guest or create an account. The choice is yours!

By creating an account, you’ll unlock helpful features like saving your favorite products for later and a faster checkout experience with quick access to your order history and details. Perfect for those who like to keep things efficient and organized.

What are the benefits of having an account?

You’ll get access to special offers, save favorite meals, order history and more.

How do I create an account?

Simply create an account through the button below!

Do I need an account to make a purchase?

No you can make purchases as a guest account! However, by having an account you can save you favorites for later and keep track of your order history.

How do I log in to my account?

Log in using the button below! If you are a business, please use the B2B Portal.

What should I do if I forgot my password?

Use your username or email to reset your password in the button below!

How do I change my password?

Click the link below to change your password!

Can I change my username or email address?

You can change your username or email address in the button below!

How do I update my account information?

You can update your account information in the button below!

Delivery

We strive to get your order to you as quickly as possible. We offer standard shipping: Delivers within 5-7 business days.

What is the estimated delivery time?

We strive to get your order to you as quickly as possible. We offer standard shipping: Delivers within 5-7 business days.

How can I track my order?

You will get a tracking number or link to your email address.

Do you ship internationally?

We only ship within Norway. All shipments are delivered to the nearest Post-in-Shop.

For our B2B partners: We ship to Norway, EU, and UK.

What should I do if my order hasn’t arrived?

Let us know through our complaint form!

Orders

You can track your order using the tracking number or link provided in your email. If you have an account, you can also view and track all your orders directly there.

How do I place an order?

In our webshop you can add the products you wish to buy in a cart, then go to checkout and pay.

What payment methods do you accept?

You can pay via PayPal, Vipps or with debit/creditcard.

Can I change or cancel my order after it has been placed?

As long as the order hasn’t been shipped you can change or cancel your order through order overview in your account. If you don’t have an account please contact us.

Do I need to create an account to place an order?

You can place an order as a guest user, but we highly recommend to make an account to track your order history, favorites and special offers.

How can I apply a discount code or gift card?

You apply a discount code in the cart.

How long does it take to process my order?

We process your order as fast as we can. You will be updated by email when your order has been processed.

Will I receive a confirmation email after placing my order?

You will get an email confirmation while the shipment confirmation will include the tracking number/link.

What should I do if I received damaged or incorrect items?

Contact us through our complaint form. Remember to share your order number and production number of the items.

How do I contact customer support for order-related inquiries?

Reach out to us through our complaint form. Remember to share your order number and production number of the items.

Why was my order canceled?

This might be because of any payment issues or stock availability. Contact us for more information.

Product

How are REAL Meals made?

REAL Meals are freeze-dried homemade-style stews using expert techniques that lock in taste, nutrients, and color.

Where are REAL Meals made?

REAL Meals are made in Northern-Norway above the Arctic Circle, Tromsø.

How long does REAL Meals last?

REAL Meals have a shelf life between 5-7 years from production date, making them ideal for extended trips, emergency preparedness, or as backup food you can store with confidence. While the best before date may exceed, the meals are often still ok to consume.

How many calories is in a REAL Meal?

In one REAL Meal the calories vary between 250 kcal to 700 kcal depending on what color it is on the pouch. Yellow pouches has around 250 kcal, Orange between 450 to 550 kcal, while green has 700 kcal.

Are REAL Meals available in North-America?

Unfortunately, we do not offer or have any distributors or retailers that offer our products in North-America.

Let your voice be heard if you’d like our presence!

Are REAL Meals available in Europe?

Yes! Many retailers in Europe offer our products.

Are there allergy or preference REAL Meal options?

Yes! We strive to make it easy for everyone to enjoy tasty food outdoors.

Do gluten-free and non-gluten free meals go through the same production line?

Yes, both types of meals may be produced in the same facility. However, we implement strict cleaning and cross-contamination controls between production runs. Still, people with severe gluten intolerance or celiac disease should note that trace amounts may be present.

Is there a risk of cross-contamination with nuts?

Although we do not add peanuts or tree nuts to our products, some products from our supplier may have these ingredients present. If you have a severe nut allergy, we recommend contacting us before ordering.

Are your meals safe for people with egg allergies?

Our REAL Turmat Ramen Noodles contain traces of eggs and are produced on shared lines. We advise individuals with egg allergies to take this into account before consuming any of our freeze-dried products.

Do you have Halal and/or Kosher meals?

Unfortunately, we do not have meat options that adhere to Halal or Kosher practices. That being said, we have other meals that still suit people with such diets!

Are REAL Meals nutritious for outdoor activities?

Yes! Thanks to our freeze-drying and vacuum-sealing process, REAL Meals retain their essential vitamins and minerals, providing balanced nutrition and energy for any adventure.

Do I need to cook or clean up after eating a REAL Meal?

No cooking or cleanup needed. Just add hot water directly into the pouch, no mess, no dishes.

Are REAL Meals lightweight enough for hiking and backpacking?

Absolutely. REAL Meals are ultra-light, weighing only 130 grams, and are easy to pack for long-distance hikes or multi-day treks.

Do REAL Meals take up a lot of space?

Not at all. REAL Meals are compact and space-saving. Perfect for storage in drawers, bags, or tight pantry spaces.

When is it best to use REAL Meals?

REAL Meals are flexible and reliable in any situation. From emergency preparedness to light hikes and expedition trips.

Do you offer bulk or wholesale orders?

Unfortunately, we do not offer bulk or wholesale orders. However, we do offer bundle packs in our shop that may suit your needs if you’re looking to purchase in larger quantities.

Returns

We hope you are satisfied with your purchase, but if you need to return an item, we’re here to help. You can return any item purchased from www.realoutdoorfood.com, including both new and sale items as long as it hasn’t been used, a long-time frame between purchase date and the best before-date or is damaged.

While there is no strict time limit for returns, we kindly ask that you make returns if you experience faulty products or service.

What is your return policy?

You can return any item purchased from www.realoutdoorfood.com, including both new and sale items as long as it hasn’t been used or is damaged. While there is no strict time limit for returns, we kindly ask that you make returns if you experience faulty products or service.

How long will it take to process my return?

Return processing typically takes 7–15 business days from the time we receive your item. Once approved, refunds are issued within 1–5 business days, and may take a few additional days to appear in your account. While we can’t guarantee an exact number of days, we always aim to complete the process as quickly as possible.

How long do I have to return my order?

While the common practice is 14–30 days, we offer the possibility to request a return as long as the product hasn’t been used, has a long time frame between the purchase date and the best before date, or is damaged. Please contact us with your order details, and we’ll be happy to help.

How much does it cost to return a product?

Returns are free of charge. While there’s no strict time limit, we kindly ask that you request a return if you experience a faulty product or service.

How can I exchange my REAL Product?

Due to the nature of food and perishable items, we don’t offer exchanges for products that have been correctly delivered and stored. However, if you receive a damaged or faulty product, we’ll gladly send you a replacement at no cost. Just reach out to our support team with your order details.

How do I return an item?

You can apply for a return by submitting a return claim form.

Complaints

If something didn’t meet your expectations, we’re truly sorry. Our goal is to make things right. Please don’t hesitate to get in touch if you’ve received a faulty product, experienced a delivery issue, or have general feedback. We’ll do our best to resolve the matter quickly and fairly.

How do I file a complaint or give feedback?

We welcome both complaints and suggestions. You can reach out to our support team via our contact form below. We take all feedback seriously and aim to improve based on your experience.

I received the wrong item. What now?

Apologies for the mix-up! Please send us a message with your order number and a photo of the item you received. We’ll correct the mistake right away.

My order is missing an item. How can I fix this?

We’re sorry to hear something’s missing! Please double-check the packaging, as some items might be packed separately. If the item is still missing, contact us with your order number and a short description of the issue. We’ll resolve it quickly and make sure you get what you ordered.

The product doesn’t match the description. Can I return it?

We aim to describe our products accurately. If something isn’t as expected, please contact us with details and we’ll assess the situation. If we’ve made a mistake, we’ll offer a return or replacement.

I’m not happy with the taste/quality. Can I return it?

We’re committed to high-quality standards and value your feedback. If you believe a product didn’t meet expectations, please let us know with your order number, product number and a description. We’ll look into it and may offer a replacement.

Why was my order delayed?

Delays can sometimes happen due to high demand, weather, or shipping issues. We always do our best to get your order out on time. If your order is delayed, check your tracking link or contact us for updates.

The product I received is close to or past its best before date. What now?

We strive to ensure all products have a long shelf life at delivery. If you received a product that’s too close to expiry or past its best before date, let us know with your order number and picture of the production date and we’ll send a replacement or issue a refund.

I got charged incorrectly. How do I get a refund?

If you suspect you were overcharged or billed incorrectly, please contact us with a screenshot or description of the issue. We’ll investigate and issue a refund if applicable.

Sponsorships

Our sponsorship is dedicated to adventurers who embrace the outdoor lifestyle and are actively involved in sustainable practices and community initiatives; please ensure your project aligns with these values before applying.

We will reach out only to applicants selected for further discussion; if you do not receive a response within one month, please assume your application was not successful.

Note: This application is intended for projects with specific start and end dates.

Other inquiries

Influencers, UGC creators, and companies interested in partnering can submit proposals via our Inquiry Form for potential collaboration opportunities. We will reach out only to applicants selected for further discussion; if you do not receive a response within one month, please assume your application was not successful.

If none of the other forms apply to your reason for reaching out, please use this form for general inquiries. You may expect a response when using this form for general inquiries. General inquiries include product questions, support needs, general feedback etc.

Press inquiries

If you’re reaching out on behalf of a media outlet, blog, podcast, or other publication, we’d be happy to hear from you.

Retailer & chain partnerships

We proudly work with retailers, chains, and distributors both in Norway and internationally. If you’re interested in stocking our products, exploring wholesale opportunities, or starting a partnership, this section is for you. Below, you’ll find answers to common questions about pricing, ordering, logistics, and how we support our B2B partners.

We’re always open to new partnerships. Feel free to get in touch.

How can I become a reseller or retail partner?

To become a retail partner, simply contact us through our B2B inquiry form. We’ll review your business and get back to you shortly with next steps.

Do you have a B2B-net portal?

Yes! It is open 24/7.

Do you offer wholesale pricing?

Please contact our sales team for questions about wholesale pricing.

Is there a minimum order quantity (MOQ)?

Yes. The minimum quantity order is 12 cartons.

How do I place a wholesale or B2B order?

Once you’re set up as a partner, you can place orders through our B2B ordering portal.

Can I get access to product samples before committing to a large order?

We’d love to learn more about your business. Please contact our sales team with a brief introduction or presentation of your company, and we’ll be happy to discuss opportunities.

Do you offer exclusive countries or partner programs?

We’re always looking to grow in new markets and welcome energetic partnerships. If you’re interested in exclusivity, please get in touch. We’d be happy to explore the opportunity with you.

Where can I download your product catalogue and pricing list?

You can view our product catalogue below. For pricing details, please contact our sales team.

What are your payment terms for B2B customers?

Please contact our sales team.

How long is the lead time for B2B orders?

Lead time depends on the order size and destination. We typically ship orders the same day they’re received, but delivery times may vary by country. For specific estimates or urgent requests, please contact our sales team.

Do you provide marketing materials or support for retailers?

Yes, we offer a range of marketing support. This includes product displays, promotional materials, and personalized follow-up. Our goal is to help you succeed with strong in-store and online visibility.

Can we sell your products online or only in physical stores?

You may sell our products both online and in physical stores.

Do you offer private label or white-label options?

Unfortunately, we do not offer private label or white-label options.

Who do I contact for partnership or wholesale inquiries?

Please contact our sales team.

Do you work with distributors or only directly with retailers?

We work with both retailers and distributors, depending on the region. If you’re a distributor interested in representing our brand, we’d love to hear from you.

Are your products available through EDI or wholesale platforms?

We’re currently working on expanding and improving our EDI solutions. For the latest updates or to explore available ordering options, please contact our sales team.