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We’re here to help – but first, make sure you’ve checked the Help Center

Before contacting us, we strongly recommend browsing through our Help Center. It’s the fastest way to find answers. Most customer questions are resolved within minutes via our detailed FAQ sections across key topics like delivery, orders, returns, and more.

By reviewing the relevant section first, you can often save time and get the help you need faster. If you still can’t find what you’re looking for, our team will be happy to assist.

Common help topics – quick review

Account

Need help with logging in, resetting your password, or updating account information? This section guides you through managing your account settings, email preferences, and troubleshooting login issues.

Delivery

Wondering when your order will arrive or where your package is? Our delivery section includes information about estimated shipping times, tracking your parcel, and what to do if your order is delayed or missing.

Orders

For questions about placing an order, payment methods, order confirmations, or modifying/canceling a recent purchase, this is the place to start. It also covers typical post-order questions.

Product

This section answers frequently asked questions about product specifications, usage tips, shelf life, and storage. It also covers allergen and ingredient details for our meals.

Returns

Need to return a product or wondering if your purchase qualifies for a refund or exchange? Our returns FAQ walks you through our return policy, how to initiate a return, and what to expect after sending it back.

Complaints

If something didn’t meet your expectations, we want to make it right. This section provides guidance on how to submit a complaint regarding a product or experience and what information we need from you.

Sponsorships

Interested in collaboration or sponsorship? If you’re planning an expedition, hosting an event, or want to feature our products, check here first for our sponsorship guidelines and how to apply.

Other inquiries

For anything that doesn’t fit into the other categories, this section may have the answers. It covers general requests, website feedback, and smaller collaborations.

Press inquiries

If you’re a member of the media or press and looking for company info, imagery, or interviews, this section gives you the best way to get in touch with the right persons.

Retailer & chain partnerships

Retailers and chain buyers can find info here on how to become a reseller or distributor, volume pricing, product catalogues, and contact details for wholesale inquiries.

Still need help?

If your question wasn’t answered in the Help Center, feel free to get in touch with us directly. We’re happy to help!