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Make a return claim
While there is no strict time limit for returns, we kindly ask that you make returns if you experience faulty products or service.
Make sure you’ve read the information below
Please note that while we offer the option to submit a return claim, this does not guarantee that the claim will be approved. Each case is reviewed individually based on our return policy.
This return form is primarily intended for requests to return products that are not faulty, damaged, or associated with any form of complaint. If you wish to submit a complaint regarding a defective or damaged product, please visit submit a complaint to ensure it’s handled correctly.
If you purchased your product from one of our authorized retailers, please contact them directly regarding any returns, complaints, or inquiries. They are responsible for handling all customer service matters related to purchases made through their store.
If you are a business customer, this is not the correct channel for submitting claims. Instead, please visit our B2B service portal to ensure your request is handled appropriately.
FAQ
How long will it take to process my return?
Return processing typically takes 7–15 business days from the time we receive your item. Once approved, refunds are issued within 1–5 business days, and may take a few additional days to appear in your account. While we can’t guarantee an exact number of days, we always aim to complete the process as quickly as possible.
How long do I have to return my order?
While the common practice is 14–30 days, we offer the possibility to request a return as long as the product hasn’t been used, has a long time frame between the purchase date and the best before date, or is damaged. Please contact us with your order details, and we’ll be happy to help.
How much does it cost to return a product?
Returns are free of charge. While there’s no strict time limit, we kindly ask that you request a return if you experience a faulty product or service.
How can I exchange my REAL Product?
Due to the nature of food and perishable items, we don’t offer exchanges for products that have been correctly delivered and stored. However, if you receive a damaged or faulty product, we’ll gladly send you a replacement at no cost. Just reach out to our support team with your order details.
Still want to make a return claim? If you’ve reviewed the information above and would like to proceed, click the button below.